Refund Policy

We want you to love your Driftnest purchase. If something isn't right, here's how we handle it.

Change of mind returns

You may return unopened, unused items in original packaging within 30 days of delivery for a full refund of the item price. Return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error.

Faulty or incorrect items

If your item arrives damaged, faulty, or different from what you ordered, contact us within 14 days of delivery and we'll arrange a replacement or full refund, including return shipping, at no cost to you.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

How to start a return

Email us with your order number and reason for return via our contact page. We'll process your refund within 5-10 business days of receiving the returned item.

Shipping Policy

Processing time

Orders are processed within 1-3 business days of purchase.

Delivery estimates

Domestic (Australia): 3-7 business days after dispatch. International: 7-21 business days after dispatch, depending on destination.

Shipping costs

Calculated at checkout based on your location and order size. Free shipping is offered on orders over $50 AUD.

Tracking

You'll receive a tracking number by email once your order ships.

Terms of Service

Overview

This website is operated by Driftnest. Throughout the site, the terms "we", "us", and "our" refer to Driftnest. By visiting our site and/or purchasing something from us, you engage in our Service and agree to these terms.

Products

We have made every effort to display product colours and images as accurately as possible; we cannot guarantee your device's display of colour will be accurate.

Pricing and payment

Prices are subject to change without notice. All payments are processed securely through our payment provider.

Governing law

These Terms of Service are governed by the laws of Australia.