Last updated 14 July 2026
We want you to love your Driftnest purchase. If something isn't right, here's how we handle it.
Change of mind returns
You may return unopened, unused items in original packaging within 30 days of delivery for a full refund of the item price. Return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error.
Faulty or incorrect items
If your item arrives damaged, faulty, or different from what you ordered, contact us within 14 days of delivery and we'll arrange a replacement or full refund, including return shipping, at no cost to you.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
How to start a return
Email us with your order number and reason for return via our contact page. We'll process your refund within 5-10 business days of receiving the returned item.