Refund Policy

Pre-orders - cancel any time before dispatch

The Silk Sleep Mask is currently offered as a pre-order. You can cancel the pre-order at any time before it is dispatched and receive a full refund, no questions asked.

Change of mind returns

You may return unopened, unused items in original packaging within 30 days of delivery for a full refund of the item price. Return shipping costs are the customer's responsibility unless the item is faulty or was sent in error. For hygiene reasons we cannot accept change-of-mind returns on sleep masks that have been worn.

Faulty or incorrect items

If your item arrives damaged, faulty, or different from what you ordered, contact us within 14 days of delivery and we will arrange a replacement or full refund, including return shipping, at no cost to you.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

How to start a return

Email [email protected] with your order number and the reason for return. We will process your refund within 5-10 business days of receiving the returned item.

Questions

Email [email protected].